🐾Frequently Asked Questions🐾

Washing your dog at home can quickly become complicated: a crowded bathtub, hair everywhere, splashes, soaked towels, and the clean-up after the bath.

At Niche Ta Mère, you enjoy a space equipped with professional-grade equipment to wash and dry your dog easily—while keeping your home clean. You take care of your companion in an adapted, comfortable environment designed with their wellbeing in mind.

No, Niche Ta Mère is not a grooming salon.

We offer a self-service Dogwash area with professional equipment, so owners can take care of their dog themselves. For specific grooming needs, we recommend turning to qualified grooming professionals.

No. We don’t offer nail trimming, as it requires specific know-how and can be stressful for some dogs.

We are currently considering setting up monthly in-store appointments with a professional who would come directly to the shop, by appointment, around once a month. Feel free to follow us on social media to be informed when this service becomes available.

No. The Dogwash is exclusively for dogs.

However, in our shop you’ll find a selection of treats and care products suitable for your feline companions.

Yes, Dogwash sessions are booked exclusively online to guarantee an available time slot and to prepare for your arrival as smoothly as possible.

Booking is quick and easy: choose your time slot, confirm your session, and we’ll get your space ready.

No. To guarantee Dogwash availability and ensure the best possible experience, sessions are available by online booking only through our website.

Your session is booked for a fixed duration. If you arrive late, the lost time will unfortunately be deducted from your washing time to avoid impacting the bookings that follow.

If you think you won’t be able to arrive on time, please let us know as soon as possible.

Each Dogwash session lasts 1 hour. This gives you enough time to wash, rinse, and dry your dog comfortably, with all the equipment provided on site.

To respect the appointments after yours, please arrive at your scheduled time. If you are late, your session cannot be extended or rescheduled.

Yes, you can bring someone with you. However, for everyone’s comfort and due to the space available, we limit access to a maximum of two people per session.

Yes, all dogs are welcome—regardless of their breed or size.

However, for health and hygiene reasons, we cannot welcome dogs with fleas, a contagious illness, or a transmissible condition. We also ask that you postpone your visit if your female dog is in heat.

You are responsible for your dog throughout the entire session.

Yes, as long as your puppy is old enough and has received the vaccinations recommended by your veterinarian.

For a first bath, we recommend taking your time so the experience stays positive.

Out of respect for other dogs and to avoid any uncomfortable situations, we ask that you reschedule your appointment if your female dog is in heat.

Thank you for your understanding.

For hygiene reasons and to protect other dogs, we unfortunately cannot welcome dogs with fleas, a contagious illness, or a transmissible skin condition.

We recommend consulting your veterinarian and coming back once your companion has fully recovered.

Yes, you can come and visit the space and take the time to help your dog get familiar with the place.

We recommend taking things step by step so your dog associates this experience with something positive and reassuring.

No, everything is provided on site! Shampoos, care products, towels, brushes, combs, and drying equipment are available for you to use.

Just bring your dog and enjoy a fully equipped space.

Yes, we select high-quality products that are suited to dogs’ wellbeing and needs.

We prioritise carefully selected brands, with a particular focus on Belgian products. During your Dogwash session, you’ll be able to use care products from Laboratoire Diamex and Essence of Life—two Belgian brands chosen for their quality and expertise in pet care.

Our professional high-velocity dryer is more powerful than a standard hairdryer, ensuring efficient drying—even for dogs with thick coats.

Some dogs may be surprised the first time, but we provide snoods (ear covers) to protect your dog’s ears and help reduce the noise, so the experience stays calm and comfortable.

We’re in the shop to welcome you and explain how the Dogwash works. If you have a question or need advice, don’t hesitate to ask us.

However, washing your dog is entirely done by you.

Dogwash sessions must be paid at the time of online booking.

In-store purchases can be paid by card or cash.